Quick Answer: How Do I Contact Hermes Driver?

What happens if I miss my Hermes delivery 3 times?

Hermes will attempt to deliver your parcel on three separate days, before returning the parcel back to our premises.

If you do miss three seperate delivery attempts from Hermes, then the parcel will be returned back to our warehouse and we will issue a refund for this upon arrival..

Are Hermes working today?

Couriers work from 8am to 8pm on Monday to Friday and from 8am to 6pm on Saturdays – but not on bank holidays. At the moment, we don’t collect parcels on Sundays…

How can I contact Hermes by phone?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

How do I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund….Request a refundBe the contract holder with Hermes International.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop off.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.

Does Hermes deliver on a Sunday?

It is the first consumer delivery company to offer its retail customers a 7- day service. … The Sunday service will initially be available as a next day service, with customers able to order all day Saturday for a Sunday delivery and will be fully tracked.

Is Hermes good to work for?

This company is no different, but overall, the experience is great one. From the overall company culture, the store level culture, the work/life balance, benefits, vacation time, and even the employee discount. Working for this company can be a very positive working and learning experience.

How much do Hermes pay drivers?

Under its new “self-employed plus” status, Hermes workers can opt to receive up to 28 days of paid leave. They can also choose pay rates of at least £8.50 an hour over the year – more than the minimum wage of £7.83 an hour, which rises to £8.21 in April.

Can’t get in touch with Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

Does Hermes have a live chat?

If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

Is Hermes the worst delivery company?

Hermes, along with rival Yodel, were ranked the UK’s worst parcel delivery services earlier this year in a survey by MoneySavingExpert.

What happens if my Hermes parcel is not delivered?

Your courier will always make three attempts to deliver your parcel. They’ll leave a calling card to let you know when’ll make their next attempt, which is usually the next working day. If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.

How do I speak to a human at Hermes?

To speak to Hermes on the phone, call 0330 333 6556.

How can I get a hold of Hermes?

Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk.

Who does Hermes deliver for?

We’re now the biggest dedicated parcel delivery company in the UK offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 80% of the UK’s top retail brands including Next, ASOS and John Lewis.

Why is my Hermes Parcel delayed?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.

Are Hermes drivers self employed?

Hermes couriers are self-employed and use their own vehicle to help Hermes deliver all of the great things that our customers order online, straight to their door. People are shopping online more and more every day so we always need more couriers to help us collect and deliver our customers parcels.