Quick Answer: Can I Get A Refund From Hermes?

Does Hermes refund?

Returning your items is easy with Hermes, so just sit back and wait for your refund or exchange..

How do you speak to a human at Hermes?

To speak to Hermes on the phone, call 0330 333 6556.

How do I complain about Hermes UK?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

Does Hermes have a live chat?

Domestic – UK to UK If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

Can I cancel a parcel I have sent?

You can cancel the parcel collection free of charge before Eurosender submits the order details to the selected logistics services provider. … Once Eurosender confirms the order, it will no longer be possible to cancel your order.

How can I contact Hermes UK by phone?

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.

Why is my Hermes Parcel delayed?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.

Can I pick up my parcel from Hermes Depot?

Can I collect? You won’t be able to collect your parcel from your local ParcelShop or Depot, but your courier will make three attempts to deliver your parcel. If you don’t think you’ll be in for the next attempt you can divert your parcel to let your courier to deliver your parcel to a safe place or a neighbour.

Can you redirect Hermes parcel?

You can now divert your parcel at any point in your parcels journey to your chosen safe place or a neighbour. Just enter your 16 digit tracking number and delivery postcode to see the options available. How can I change my delivery address?

Can you cancel a Hermes parcel?

You can cancel your order online any time before 10pm on the same day you placed the order. Just login to your Hermes account, choose your parcel in the ‘active’ section of your account and click ‘cancel’.

How can I get a hold of Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

How long does it take to get a refund from Hermes?

Refunds will take two working days to process as all refunds have to undergo a process to ensure that no collection took place. You have a maximum of 28 days from the date the order was placed to request a refund. If you have any questions on the above, please contact us prior to sending your parcel.

What do I do if Hermes Parcel not delivered?

With your Courier/ParcelShop Your courier will make three attempts to deliver your parcel. If they’re delivery attempt was unsuccessful they’ll leave a calling card. Look out for this as it’ll tell you when they’ll be making their next attempt.

What happens if my parcel goes missing?

If it is confirmed that your parcel is missing, then you are entitled to compensation for your loss. The value you will receive depends on the value of the parcel and its insurance coverage. Keep in mind that you will receive a reimbursement for the loss and not the value of the insurance coverage.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.